01Which languages are integrated across the platform?+
The platform includes 37+ language and regional options across the merchant web portal, Android and iOS management apps, storefronts and native shopping apps per shop. On the marketing site, visiting the root URL automatically selects the closest supported browser language; a visitor can then change language manually and that choice is remembered. Arabic, Persian and Urdu include right-to-left support. Interface localization does not automatically translate each shop’s product descriptions or custom content.
02How does the Ecomz white-label SaaS business model work?+
You deploy Ecomz on infrastructure you control, apply your brand and domain, create monthly or yearly plans, and acquire merchants. Each subscribed merchant receives an independent branded store environment. You collect the merchant subscription revenue while merchants sell to and support each shop’s customers.
03Is Ecomz a marketplace?+
No. Ecomz is a white-label multi-tenant store-builder platform. Your customer is the merchant. Each of your users (merchants) operates an independent online business and acquires each shop’s customers; stores do not share one marketplace, customer base or sales account.
04Can I onboard unlimited merchants and shops?+
The licence does not impose a merchant count. Practical capacity depends on your servers, database, traffic, storage, caching and cloud configuration. Start with a smaller deployment and scale to multiple servers as your merchant base grows.
05Is every merchant completely isolated?+
Yes. Products, categories, inventory, customers, accounts, orders, invoices, branding, domains, payments, delivery settings, analytics, AI knowledge, support conversations and mobile apps are isolated at shop level with no cross-merchant data access.
06What does each merchant receive after subscribing?+
A merchant can receive a branded responsive storefront, custom domain or platform subdomain, web dashboard, merchant management apps, branded native customer apps, visual page builder, isolated commerce operations, analytics, SEO and a dedicated AI sales and support employee.
07Can every merchant have branded Android and iOS customer apps?+
Yes. Each app uses the merchant’s shop name, app name, logo, brand colours, products, categories, banners, page layouts, business information, policies, customer accounts, carts and orders. The two build workflows are separate: Android APK/AAB generation runs automatically in the cloud from the merchant panel, typically in about 10 minutes depending on queue and resources; it does not require the Super Admin Mac app. For iOS, the merchant places an order, then the platform owner opens the Super Admin Mac app and clicks Build iOS. The Mac app builds, archives and automatically uploads to that shop’s App Store Connect account. Publishing requires your own Google Play and Apple Developer accounts. Store content and supported native layouts remain dynamically connected after the build.
08Do apps need rebuilding after storefront changes?+
No. Storefront layout, UI, banners, colours, products, categories, content and business data remain dynamically synchronised. The apps include the native store-builder rendering engine and render updates with native mobile components. They are not WebViews, wrapped websites or browser-based apps.
09Does every shop receive its own AI Employee?+
Yes. Each of your users (merchants) can configure a shop-isolated AI Employee trained live on authorised products, details, policies, FAQs, orders, knowledge-base content and documents using RAG and vector search. It can recommend products, answer questions, support verified order enquiries and hand conversations to humans.
10Can I create plans and collect merchant subscription revenue?+
Yes. Configure prices, billing periods, product limits, domains, mobile apps, AI access, analytics, storage and premium features. Merchants pay through the subscription gateway configured for your platform, and the revenue reaches your account subject to that provider’s fees.
11Who markets to each shop’s customers?+
Each of your users (merchants) markets their own website, apps, products and brand through channels such as social media, search, WhatsApp, email, influencers and offline advertising. The platform owner markets Ecomz as a B2B SaaS product to merchants.
12Do I take a commission from every merchant sale?+
Not necessarily. Ecomz is designed for recurring SaaS subscriptions rather than mandatory marketplace commission. You can also sell onboarding, mobile-app generation, integration, premium support and maintenance services.
13Can physical shops and social sellers use Ecomz?+
Yes. Retailers and sellers operating through Facebook, Instagram, TikTok or WhatsApp can launch a professional branded storefront and native shopping apps, then direct their existing audience to their own commerce channel.
14How do payments from each shop’s customers work?+
Your users (merchants) connect their own supported gateway credentials. Payments from each shop’s customers are processed through that shop’s provider account, so the platform owner does not have to collect and redistribute every shop’s sales revenue.
15What is sold on this website?+
The £299 base-price product is the Ecomz SaaS Extended Business Licence: the complete white-label multi-tenant platform source, business resources, setup guidance and lifetime Ecomz platform updates. Professional services are quoted separately.
16Does Ecomz guarantee business revenue?+
No. Ecomz provides the technology and operating infrastructure. Platform growth depends on your merchant acquisition, service and retention, while each merchant remains responsible for pricing, marketing, fulfilment and customer relationships.
17Who are the platform owner’s customers?+
Your customers are your users (merchants): retailers, brands, agencies, social sellers and other businesses that subscribe to your ecommerce platform. Each shop’s customers belong to that shop’s business relationship—not a shared platform audience.
18Does the platform owner find each shop’s customers for every merchant?+
No. You acquire and support merchants. Each of your users (merchants) promotes its own products, website and mobile apps and remains responsible for shopper acquisition, fulfilment, returns, communication and customer relationships.
19Who receives and manages customer orders?+
The individual merchant receives and manages orders placed through that merchant’s storefront and apps. Order processing, inventory, delivery, customer communication and returns stay within that shop’s isolated environment.
20Can I start with one country or one business category?+
Yes. You can begin with one country, language, payment ecosystem or merchant category, acquire initial subscribers, refine your offer and scale into more markets and verticals over time.
21What should I market as the platform owner?+
Market the business outcome to merchants: a professional ecommerce website, branded native shopping apps, catalogue and order management, local payments and delivery, analytics, SEO, AI sales and support, and a unified workspace for operating their store.
22Which service accounts can I connect?+
Connect the domain, cloud, Apple Developer, Google Play, supported AI provider, email, payment, courier and messaging accounts selected for your platform and merchant offer.
23What happens if an AI key or quota is unavailable?+
The shop can display a service warning and route the conversation to the merchant’s human-support inbox. The merchant remains in control of its own AI account, billing and usage limits.
24Can merchants manage their stores from mobile?+
Yes. The merchant management applications support onboarding, products, orders, customers, reports, notifications, business settings and AI conversations from Android and iOS devices.
25Can I launch if this is my first business?+
Yes. You can lead the market choice, brand, merchant offer, sales and customer relationships while an experienced engineer, an AI-assisted technical operator or Softexpoit handles technical setup. Ecomz supplies the platform; building the business still requires execution, service and merchant acquisition.
26Can the displayed purchase price change?+
Yes. Ecomz can change licence prices and campaign offers. Review your selected package and the final amount on secure checkout before paying.
27What happens immediately after I complete payment?+
After Stripe verifies your successful payment, Ecomz automatically creates or updates your protected business account and adds the verified order. Your login and access information is automatically sent to the email address used for your purchase. Sign in to your business account to access your licensed source-code delivery, personalised SaaS Extended Business Licence, Ecomz AI setup skill, deployment documentation and future Ecomz platform updates. No manual order review or manual account activation is required.
28How do I access my source code, licence and updates?+
Use the login information emailed automatically after your verified payment. Inside your protected Ecomz business account, you can access your licensed source-code delivery, personalised licence, setup resources, documentation and future Ecomz platform updates. Always sign in using the same email address entered during checkout. If the email does not arrive, check your spam or junk folder before contacting Ecomz support with your verified payment reference.
29What does “lifetime free updates” mean?+
Your business account remains entitled to future Ecomz product updates released for the purchased licence, giving you one place to access the licensed delivery, documentation and ongoing Ecomz releases.
30What is the included AI setup skill?+
It is a structured instruction package designed for use with a compatible AI coding assistant. It helps your technical operator understand the repositories, check prerequisites, prepare environment values, work through local or laptop staging, deploy services and verify the main platform flows.
31Can I set up Ecomz on a laptop first?+
Yes. Use a suitable laptop or workstation for development or staging so your team can inspect, configure and test the platform before moving the launch configuration to your chosen production environment.
32Do I need to be a developer to buy the platform?+
No. A non-technical founder can lead the business, sales and merchant experience while an experienced engineer, an AI-assisted technical operator or Softexpoit handles the technical setup and operations.
33Can Softexpoit install or customize the platform for me?+
Yes. Softexpoit can prepare a tailored proposal for full setup, infrastructure configuration, branding, custom development, market-specific changes, integrations, data work, launch assistance and training.
34How will secure checkout and payment confirmation work?+
Complete the account and licence form, review the exact total, then pay securely through Stripe Checkout. The server independently verifies the captured payment before showing a verified order reference and adding that order to your business account.
35How should I choose my first market?+
Choose a market where you can name the merchant problem clearly and reach decision-makers: one city, country, language or category such as fashion retailers, electronics shops, social sellers, restaurants or wholesalers. Confirm the required payment, courier and communication providers before packaging the first offer.
36How do I find my first merchants?+
Build a focused prospect list, create one complete demonstration store for that category, and contact business owners through direct outreach, local agencies, freelancer partners, chambers, trade groups, events and targeted search or social campaigns. Sell a guided outcome—not a list of source-code features.
37What should my merchant sales pitch say?+
Lead with the merchant result: their own branded ecommerce website, optional native shopping apps, product and order management, local payment and delivery options, analytics and a shop-trained AI sales and support assistant—all managed from one connected workspace.
38What should I demonstrate in a merchant sales call or video?+
Show the complete journey: branded storefront, product discovery, cart and checkout, order appearing in the merchant dashboard, product and customer management, mobile operations, storefront editing, native app experience and an AI conversation that can hand over to a person.
39How can I price merchant subscriptions?+
You control the plans. A practical structure is a simple entry plan for website and core operations, a growth plan for domains, analytics and higher limits, and a premium plan for branded apps, AI or priority service. Validate prices against local alternatives and your support cost rather than copying a global vendor blindly.
40What should I do in the first 10 days?+
In days 1–2 choose a focused segment and confirm its essential needs. In days 3–5 brand the platform, configure the required services and publish a complete demo. In days 6–8 demonstrate and onboard a small founding cohort. In days 9–10 turn their feedback into a clearer demonstration, onboarding checklist and follow-up process. Production timing still depends on infrastructure, credentials, testing and customization.
41Can I begin with one merchant?+
Yes. Start with one focused market and one complete demonstration, win an initial merchant, learn from the onboarding process and improve the offer before expanding. Ecomz does not guarantee revenue; growth depends on acquisition, activation, service and retention.
42Is the licence exclusive to one country or business?+
No. The SaaS Extended Business Licence is non-exclusive. Your advantage comes from your brand, local merchant relationships, positioning, service, integrations, execution and retention—not from exclusive ownership of a geography.
43Can I modify the platform, branding and plugins?+
Yes. You can rebrand and modify your licensed platform copy for your business, add your own plugins and integrations, create your own merchant plans and onboard unlimited merchants subject to your infrastructure. You control and operate your deployed version. The licence is non-exclusive and does not transfer Ecomz intellectual property: you may not resell, share, redistribute or hand over the source code or a source-code copy to a third party.
44Do I own the Ecomz intellectual property?+
No. You receive a non-exclusive licensed copy of the source and the right to operate and modify that copy for your own white-label SaaS business. Ecomz and its licensors retain the underlying intellectual property. Your own branding, market positioning, merchant relationships and separately created original custom work remain yours, while the licensed source cannot be resold, shared or handed over.
45What should I prepare before launch?+
Prepare your brand, domain, first merchant plans, selected service accounts, one demonstration shop and the sales and onboarding process you will use for your first market.
